So, you own or manage a website like Online Shop or Blog and looking how to troubleshoot a website. The site is made with any of these:

• WordPress/WooCommerce
• OpenCart
• PrestaShop
• MODX
• Joomla
• Drupal
• Custom made with PHP/Python/RubyOnRails
• You name it

and instead of your site you see pages like these?

Troubles

• 400 Bad Request
• 413 Request Entity Too Large
• This page isn’t working (HTTP Error 500)
• 502 Bad Gateway
• Gateway time-out (Error code 504)
• Web server is down (Error code 521)
• Your connection is not private (NET::ERR_CERT_AUTHORITY_INVALID, NET::ERR_CERT_INVALID)
• This site has been reported unsafe
• Redirected you too many times (ERR_TOO_MANY_REDIRECTS)

The errors may vary but the consequences are usually the same:

• Loss in SEO
• Removal from the SERP
• Lost orders
• Loss of the money spent on ads
• Lost profit

Sometimes you don’t have critical errors but the website isn’t loading quick enough, and that leads to, again, lower SERP positions, visitors close the page because they don’t  want to wait.

Reasons

Top reasons that lead to the issues on the website are the following:

1. You are using shared hosting. Shared hosting could save you several dozens of dollars a month, but almost any shared hosting is a bad choice for the sites with traffic.
2. Your dedicated server or VPS is not good enough. Even though own dedicated server is much better solution than shared hosting, often you need much better one to handle the demands of your website.
3. DDoS. They cost cheap nowadays and can make a lot of troubles. Unfair competitors and other mean people can order a DDoS for your site.
4. You are not using page cache. Any CMS requires page caching plugin to be able to handle the traffic.
5. You are not using database query cache. That is a different kind of caching that helps to lower down the pressure on the database with the help of memcache/redis/etc caching.
6. Bad SQL queries and structure. Non-optimised queries, the lack of table indexes could lead to high database activity and server overload.
7. Your dedicated server (or VPS) is not properly setup and tuned. The server setup may have bottlenecks caused by non-optimal software settings.
8. Your website engine and/or plugins/modules on it are outdated and contain vulnerabilities, no auto-upgrades are used.

Use Case – How to Troubleshoot a Website

1. Ask for help: push the buttons below 👇 or fill the contact form. You describe the issue, we sign NDA if needed, you give us credentials and we are starting to analyse and troubleshoot the website. The first 2 hours are for free. There is a chance that only small change is needed and you get your issue fixed on this step for free and we are done.
2. If you and us come to a conclusion that complete hosting re-setup is needed we choose the tariff plan and start paid services.
   • Tariff
     Plans

   • Managed ServersManaged Servers
   • Managed Sites or AppsManaged Sites or Apps
   • Response TimeResponse Time
   • Working HoursWorking Hours
   • Emergency Response TimeEmergency Response Time
   • Emergency Working HoursEmergency Working Hours
   • Infrastructure as CodeInfrastructure as Code
   • DocumentationDocumentation
   • MonitoringMonitoring
   • Managed BackupManaged Backup
   • Managed FirewallManaged Firewall
   • Chat with EngineersChat with Engineers

   • Economy

   • $30

     per hour
     + $42 per month

   • Managed ServersEach dedicated server, VM or LXC container requires own monthly licenseOne
   • Managed Sites or AppsUnlimited (limited by the server abilities) IaC defined apps, sites, services, monitoring items within one OS.
     Any complexity: from simple WP site to highly customized mission critical node.
     The price includes solely Microdevops services and does not include any additional costs for the hardware or software of the server if needed. unlimited
   • Response TimeAll operations are paid hourly:
     - Installation and maintenance
     - OS operations, diagnostics, fixing of hardware and software issues, stress testing, updating, performance optimisations
     - Configuration of software in accordance with the specified requirements of the customer
     - Configuration of backups according to customer requirements and data restoration from backups
     - Writing automation and IaC code
     - Consultancy
     - Chat with engineers
     - Other operations72h
   • Working Hoursupon availability
   • Emergency Response TimeEmergency response is not available for this plann/a
   • Emergency Working HoursEmergency response is not available for this plann/a
   • Infrastructure as Code always
   • DocumentationKeeping information about client's assets, infrastructure, access etc
   • MonitoringMicrodevops monitoring stack with auto-discovery
   • Managed BackupManaged backup with monitoring, checks and coverage
   • Managed FirewallManaged, automatically applied firewall
   • Chat with EngineersOnly email and GitLab issues

   • Basic

   • $50

     per hour
     + $50 per month

   • Managed ServersEach dedicated server, VM or LXC container requires own monthly licenseOne
   • Managed Sites or AppsUnlimited (limited by the server abilities) IaC defined apps, sites, services, monitoring items within one OS.
     Any complexity: from simple WP site to highly customized mission critical node.
     The price includes solely Microdevops services and does not include any additional costs for the hardware or software of the server if needed. unlimited
   • Response TimeAll operations are paid hourly:
     - Installation and maintenance
     - OS operations, diagnostics, fixing of hardware and software issues, stress testing, updating, performance optimisations
     - Configuration of software in accordance with the specified requirements of the customer
     - Configuration of backups according to customer requirements and data restoration from backups
     - Writing automation and IaC code
     - Consultancy
     - Chat with engineers
     - Other operations24h
   • Working HoursMon - Fri
     10:00 – 19:00 EET
     Except holidays 8x5
   • Emergency Response TimeEmergency requests concern major service functioning, e.g. website availability60m
   • Emergency Working HoursAvailable for emergency request calls 24x7x36524x7
   • Infrastructure as Code always
   • DocumentationKeeping information about client's assets, infrastructure, access etc
   • MonitoringMicrodevops monitoring stack with auto-discovery
   • Managed BackupManaged backup with monitoring, checks and coverage
   • Managed FirewallManaged, automatically applied firewall
   • Chat with EngineersEmail, GitLab issues, Slack, Telegram, Skype, etc

   • Premium

   • $75

     per hour
     + $75 per month

   • Managed ServersEach dedicated server, VM or LXC container requires own monthly licenseOne
   • Managed Sites or AppsUnlimited (limited by the server abilities) IaC defined apps, sites, services, monitoring items within one OS.
     Any complexity: from simple WP site to highly customized mission critical node.
     The price includes solely Microdevops services and does not include any additional costs for the hardware or software of the server if needed. unlimited
   • Response TimeAll operations are paid hourly:
     - Installation and maintenance
     - OS operations, diagnostics, fixing of hardware and software issues, stress testing, updating, performance optimisations
     - Configuration of software in accordance with the specified requirements of the customer
     - Configuration of backups according to customer requirements and data restoration from backups
     - Writing automation and IaC code
     - Consultancy
     - Chat with engineers
     - Other operations4h
   • Working HoursMon - Fri
     10:00 – 19:00 EET
     Except holidays 8x5
   • Emergency Response TimeEmergency requests concern major service functioning, e.g. website availability15m
   • Emergency Working HoursAvailable for emergency request calls 24x7x36524x7
   • Infrastructure as Code always
   • DocumentationKeeping information about client's assets, infrastructure, access etc
   • MonitoringMicrodevops monitoring stack with auto-discovery
   • Managed BackupManaged backup with monitoring, checks and coverage
   • Managed FirewallManaged, automatically applied firewall
   • Chat with EngineersEmail, GitLab issues, Slack, Telegram, Skype, etc

   • On Demand

   • $75

     per hour
     + $0 per month

   • Managed Serversn/a
   • Managed Sites or AppsUnlimited (limited by the server abilities) IaC defined apps, sites, services within one OS.
     Without monitoring.
     Any complexity: from simple WP site to highly customized mission critical node.
     The price includes solely Microdevops services and does not include any additional costs for the hardware or software of the server if needed. unlimited
   • Response TimeAll operations are paid hourly:
     - Installation and maintenance
     - OS operations, diagnostics, fixing of hardware and software issues, stress testing, updating, performance optimisations
     - Configuration of software in accordance with the specified requirements of the customer
     - Configuration of backups according to customer requirements and data restoration from backups
     - Writing automation and IaC code
     - Consultancy
     - Chat with engineers
     - Other operations24h
   • Working HoursMon - Fri
     10:00 – 19:00 EET
     Except holidays 8x5
   • Emergency Response TimeEmergency requests concern major service functioning, e.g. website availability60m
   • Emergency Working HoursMon - Fri
     10:00 – 19:00 EET
     Except holidays 8x5
   • Infrastructure as Code optional
   • DocumentationKeeping information about client's assets, infrastructure, access etc
   • Monitoring
   • Managed Backup
   • Managed Firewall
   • Chat with EngineersEmail, GitLab issues, Slack, Telegram, Skype, etc
3. Based on the requirements collected on the previous step you order new empty server or VPS.
4. If we use dedicated bare-metal server, one day hardware stress test is recommended.
5. While the server is on the stress test we are preparing the code (Infrastructure as Code) to manage the server and website according to our Architecture.
6. As we separate each site to a dedicated Linux user you can host many sites (up to thousands) on a single server. We deploy the website (or websites) without switching DNS. Provide you with the code and database access. You, usually with your website developer, have to test it thoroughly, verify that admin part, orders page, email sending, etc works.
7. We discuss and make sure that engine auto-upgrades, DB query caching, page caching and other needed optimisations are used. Help developer to profile and optimise the code, DB queries if needed. Load tests are needed usually as well.
8. When we come to a conclusion that new setup is ready, we setup CDN, WAF (usually CF Pro plan is recommended), sync the data and switch DNS of the site so it starts being served from the new server.
9. We make sure that data backups are being made.
10. We are starting to analyse the metrics from the CDN and the server, starting the monitoring process of the server and the website. We are monitoring many dozens of parameters, but the most important are:
    1. Server availability, CPU load, memory usage.
    2. Disks free space.
    3. Website availability from outside, a text pattern on the site, SSL certificate health on the website.
    4. Backups.
11. We discuss the results and improvements achieved.

Approximate Costs

Typical online shop or blog usually fits into a single dedicated server and we recommend this solution as you get deserving performance for the lowest cost. So, approximate costs of renting the server from the provider and our services to move and support the website on this server for 6 (six) months are:

We Can Help

We believe that every website deserves great operation and we know what to do to make it happen and how to troubleshoot a website.

Please, feel free to message us with messengers or email or fill the form below to let us help you. We will discuss your website issues, we provide 2 hours consultation for free.

Also if something stops you from messaging us because you are confused or don’t like something in our service description, please, write us about it (use one time email to remain anonymous). We want to make our service offers better and appreciate your feedback!

Email: [email protected]
Phone: +380 68 341 8162

Testimonials

Oleg Alistratov, CTO I’ve used Microdevops services for many years to support projects
(that may not be very large, but are very important to me),
and I can say that I’m happy with our cooperation.

The Microdevops company has demonstrated the highest
competence of its staff, reliability and responsiveness.

I hope to remain a grateful customer in the future. Michael Heina, Co-Founder and CEO at BannerBoo We had no qualified specialists to solve all our technical issues that's why we asked for Microdevops services.

We are an IT company operating WW that's why we need our site
working without any breaks 24/7 and your guys support us.

We had many issues crucial for our servers, when the space finished or DDOS attacks.
We moved with you to Cloudflare and scaled infrastructure.

As a startup we can't afford ourselves to hire full time engineers
with different qualifications
so for us it's a good solution to cooperate with
high quality specialists and pay for the job done.
Kevin Morrissey, CTO at Ruoom Inc We needed to host and maintain our site at a high level, to avoid crashes due to high volume and to be alerted of issues when they arise.
We could not do this ourselves, and Microdevops has been fantastic!

Microdevops has a full team of talented devops staff that has helped us build our sites, upgrade our reliability, and address all sorts of site issues.

Beyond that, they have helped us move to a faster server for even less than we were paying, and keep a 24/7 alert system going so we can be alerted of issues.

Their devops team has helped us develop a pipeline for deploying our staging server to our live site, and now it’s a seamless single button experience that has saved us a great deal of time.

We will definitely recommend them, for all the great reasons listed above!
Andriy Kovnir, CEO at Otpusk.com, TurPravda.com We are an IT company with high demands to hardware because we've got several servers with complex connections.

We can't get all needed qualifications in one employee that's why we are very glad to cooperate with Microdevops for 10 years.

Thanks to your innovations our business stays updated, stepping in accordance with the speed and requirements of modernity.
Oleksandr Popov, CTO at Aweb Our server administration services can't be provided by our onboard specialists that's why we've been solving our issues with Microdevops for 10 years.

I feel myself calm and confident because of backups, everything is under control and monitoring. I would definitely recommend Microdevops services. Oleg Vereitin, CEO at Seomarket During our cooperation, there was always prompt feedback and assistance in resolving issues that arose, as well as a good quality of services.

Thank you! Evhen Sidash, Founder and CEO at dynamomania.com I sought Microdevops help because I had problems with the previous sysadmin and poor service.

The guys helped a lot with moving to a new modern hosting and then always accompanied me in all matters, and very promptly and round-the-clock. Denys Pidhornyi, Co-Founder at Hicell We’ve been cooperating with Microdevops since our beginning as a company with our own products for 5 years.

Microdevops covers all our more than 100 servers services, our infrastructure.

During last year we are facing great progress in our company and Microdevops helped us to choose the right way,
directed and managed us in gaining our goals. Adil Al-Saffar, Head of digital UmaUmi
- the first Ukrainian children's jewelry gifts brand Due to the war in Ukraine and so since all the servers were located in Ukraine, we began to experience problems with the availability and stability of the site. In connection with this, it was decided to move to a more stable hosting.

Accordingly, a problem arose from the category like who will correctly transfer all our sites and organize a quick and high-quality transfer. The choice was Microdevops. The guys quickly assessed the amount of work, recommended high-quality hosting and the necessary tariff plan. The transfer was carried out quickly and efficiently, taking into account our requirements.

Also, the Microdevops team continues to support us to this day.

Pros: Fast work, Suggestions for improvement, Instant reaction and correction of emerging problems.
Transparent, loyal and understandable tariff plans, with the pros and cons of which, by the way, we were made aware even before the start of cooperation (which is also a plus)
Cons - haven't noticed yet.
Olexandr Duda, Founder I can characterize the work of the Microdevops team as follows: coordinated, professional, efficient.

For many years of cooperation, thank you for the planned solution of urgent tasks and prompt response to my appeals.

As a customer, I am calm and confident that the server and sites will work flawlessly.
Together to victory! Oleksii Tatianchenko,
Digital & Creative Director at Klopotenko.com At some point, our site klopotenko.com grew rapidly and the technical solutions we had did not allow it to work normally. Constant overloads and attacks on the site forced us to look for new options. We had the experience of working on the largest Ukrainian hosting companies, which, unfortunately, could not provide full technical support for the site, and the problems with the site continued.

We decided that we needed a separate technical team that would find the optimal technical solution for us and provide ongoing support. As a result of difficult searches, we came to the company Microdevops, which advised hosting, server and now provides our full technical support.

For more than one and a half years of our cooperation, all questions and problems that arose on the site were resolved as quickly and professionally as possible, so we are very satisfied with the cooperation and will use the company's services in the future.